Helpdesk and Support
This tutorial covers how to create a support ticket as well as requesting resources.
After logging into the Tenant Manager click the Tickets button on the left menu bar to view and manage your tickets.
There are multiple tabs available in the Tickets menu:
ALL - allows you to view all your tickets
OPEN - shows your open tickets
CLOSED - contains list of closed tickets
As shown in the picture above, all tickets have assigned a Key, Topic, Status, Type, Created date and Last update date. You can sort your tickets by Type. For this purpose choose Support, Problems, Sales, Billing and Accounting, from the top drop down menu. To check details or add a comment to existing tickets, please use the Show details option on the right side of the window.
If you want to create a new ticket, click Add ticket on the top and then select a category. For requesting resources, please select Resource Allocation, for all other issues select Raise a request.
Next, choose a fitting category, add a quick Summary, describe the issue as clearly as possible and finally, click on Create request. Once you do, the ticket will become visible in the OPEN tab.